Terms & Conditions

These terms apply whenever you order goods from Brand Drive Connect, act as an agent on our behalf, or use our platform in any capacity — whether as a retailer, wholesaler, brand partner or agent. Placing an order, signing an onboarding form, or signing in to the platform means you accept them in full.

If any part of these terms conflicts with a signed account agreement between you and Brand Drive Connect, the signed agreement takes precedence for that account.

An order is confirmed once we accept it and allocate it to a delivery route. Quantities are supplied in full cases unless stated otherwise, and availability is subject to stock on hand at the time of picking.

If a line is short-supplied we will tell you before dispatch and credit or substitute only with your agreement. We do not substitute without confirming with you first, except for like-for-like promotional swaps at the same price.

Orders placed after your route's published cut-off time roll over to the next scheduled route for your area.

Prices are those on the current price list at the time we accept your order and are quoted in South African Rand, inclusive of VAT where applicable. Promotional prices apply for the stated period or while stocks last, whichever ends first.

Cross-border orders may attract duties, clearing costs and currency adjustments, which are quoted separately before dispatch and must be accepted before the order proceeds.

Price lists may change from time to time; the price that applies is the one in effect when we accept the order, not the price quoted at an earlier date.

You may cancel or amend an order free of charge any time before it has been allocated to a delivery route. Once allocated, cancellation may only be made with our agreement and may be subject to a restocking or route-cost charge where picking or loading has already begun.

We may cancel or delay an order where stock is unavailable, where your account is in arrears beyond agreed terms, or where we reasonably suspect fraudulent activity on the account. Where we cancel an order through no fault of yours, any payment already made is refunded or credited in full.

Agent applications and onboarding may be withdrawn by either party at any point before onboarding is complete, without penalty.

We deliver on the published route schedule for your area. Delivery windows are commitments we work hard to keep, but events outside our control — road closures, border delays, weather, unrest — may shift a route. We will notify you as early as we can and reschedule to the next available slot.

Risk in the goods passes on delivery, which is confirmed at your premises at the time of hand-over. You or an authorised representative of your business must be present to accept and sign for delivery.

Unless approved account terms are in place, payment is due before or on delivery. Approved accounts must be settled within the agreed term; overdue accounts may be placed on hold and interest may be charged at the legally permitted rate.

Ownership of goods remains with us until payment is received in full, even where the goods have already been delivered to your premises.

Failed or reversed payments must be resolved before further orders on the account will be accepted for dispatch.

Promotional offers are limited to the stated period, quantities and outlets, and may be withdrawn or amended at any time before an order referencing the promotion is accepted.

If a price is displayed or quoted in error — for example due to a system, printing or transcription mistake — we will contact you before dispatch to confirm the correct price. You may then choose to proceed at the correct price or cancel that line at no cost. We are not obliged to honour a price we can show was clearly erroneous.

Report shortages or visible damage at the point of delivery, before signing the delivery record. Product quality claims must be reported within 48 hours with the batch information so we can trace the affected stock.

We do not accept returns of correctly supplied, undamaged stock that has been opened, re-labelled or stored outside the manufacturer's conditions.

Approved returns are collected on the next scheduled route for your area or, where urgent, arranged separately at our discretion.

Agents represent Brand Drive Connect and must quote only published prices, never collect payment outside approved channels, and record visits and orders accurately in the platform.

Falsified visits, manipulated tickets, or misuse of customer information are grounds for immediate removal and, where relevant, referral to the authorities. Our systems monitor for such patterns automatically.

Commission is calculated on confirmed, delivered and paid orders only, and is forfeited on any order later found to involve misrepresentation by the agent.

Accounts are personal. Do not share credentials, attempt to access data outside your assigned role or centre, or interfere with the platform's operation. We log access and administrative actions.

We may suspend platform access without notice where we reasonably believe an account has been compromised or is being used in breach of these terms.

If a disagreement arises, raise it first with the team responsible for that account (see our Contact page for the right team). Most operational disputes — shortages, invoicing, delivery timing — are resolved directly and quickly at this stage.

If a dispute cannot be resolved directly within 30 days, either party may refer it to mediation before pursuing formal legal action. Nothing in this clause prevents either party from seeking urgent interim relief from a competent court where necessary.

Disputes are handled in good faith and, wherever possible, without suspending an otherwise performing account.

Our liability is limited to the value of the goods supplied on the affected order. We are not liable for indirect or consequential loss, including lost profit, to the extent the law allows.

Nothing in these terms limits liability that cannot lawfully be excluded, including liability for gross negligence or wilful misconduct.

These terms are governed by the laws of the Republic of South Africa. Where you trade with us cross-border, local regulatory requirements applicable in your market also apply to that trade.

Questions? Contact info@branddriveconnect.co.za or call 073 318 0955 / 069 304 3939.